Frequently Asked Questions
Families
Is Hello Nanny!® a nanny agency near me?
Hello Nanny offers services across the United States, connecting families and professionals nationwide. Our network spans major metropolitan areas, suburban regions, and rural communities, ensuring we can meet your needs regardless of location. Our nationwide reach allows families access to a wider pool of candidates.
How is Hello Nanny different from tech platforms like Care.com, Sittercity, and Nanny Lane?
Concierge-Level Service with a Personal Touch
At Hello Nanny!®, you’ll work directly with an in-house recruiter and placement coordinator dedicated to your needs. We prioritize accessibility—you can call us, email a real person, or communicate with our team on demand through our agency app.
Unlike tech platforms that simply offer a database of profiles and leave families to handle sourcing, vetting, and interviewing on their own, we take care of these critical steps for you. Our focus is on creating custom matches, ensuring safety and reliability, and providing ongoing support to deliver a seamless and stress-free experience.
What makes Hello Nanny!® unique?
Hello Nanny!® is revolutionizing the nanny and household staffing industry by breaking the traditional mold. Here’s how we stand out:
- Easy-to-Use App: Our app streamlines communication and simplifies your experience every step of the way.
- Transparent, Fixed Fees: We offer fixed fees with zero conflicts of interest—no hidden costs or surprises.
- Access for All Families: Whether you are a high-net-worth individual (HNWI), a high-earning household (HHW), a dual-income family, or a stay-at-home parent, our services are accessible to meet your unique needs.
- Agency-Level Service Without the Agency Price: Enjoy the benefits of a premium agency model at a fraction of the cost, making quality household staffing more accessible.
At Hello Nanny!®, we combine innovation, transparency, and affordability to deliver a truly modern and personalized experience.
What types of services does Hello Nanny offer?
We offer three flexible options to meet your needs:
- Concierge Service: Comprehensive support that includes sourcing, vetting, and matching candidates. We also coordinate candidate interviews, assist with arranging working trials, provide onboarding support, facilitate the digital signing of offer letters, and offer work agreement assistance. Additionally, we provide a replacement guarantee and ongoing post-placement support—all with the dedicated guidance of a placement coordinator.
- Bring Your Own Candidate (BYOC): For families who have already found a candidate, this service provides access to agency tools, resources, and professional vetting conducted by our recruiter for a single candidate of your choosing.
- Do-It-Yourself (DIY): Families begin with an initial intake session with our recruiter, which includes consulting on market rates and assistance with drafting and broadcasting the job posting to attract candidates via the agency job board. Through our agency app and guided process, clients manage the screening and interviewing process independently, while receiving all the tools and resources needed to succeed with interviews. This service also includes comprehensive agency vetting for one candidate of their choice, with the flexibility to upgrade services at any time.
What Type of Placements Hello Nanny!® Handles
Hello Nanny!® specializes in placing highly skilled professionals in a variety of roles, including:
- Full-Time & Part-Time Nannies: Providing attentive and reliable childcare tailored to your family’s schedule.
- Family Assistants: Combining childcare with household management to keep your home running smoothly.
- Household Managers: Overseeing daily household operations, including scheduling, organization, and staff management.
- Chefs: Preparing nutritious and delicious meals customized to your family’s preferences.
- Newborn Care Nannies: Experienced caregivers specializing in the unique needs of newborns.
- Newborn Care Specialists (NCS): Experts in infant care, offering guidance and support during the first critical months.
- Live-In Nannies: On-site caregivers providing convenience and accessibility.
- Temporary or Short-Term Nannies: Ideal for seasonal needs or transitional periods.
We pride ourselves on creating custom matches to meet the specific needs of families, ensuring safety, reliability, and exceptional care.
What does the Concierge Service include?
Our Concierge Service is a hands-free experience that saves you time and ensures you’re matched with top-tier professionals. It includes:
- Candidate sourcing through active recruitment efforts.
- Comprehensive pre-screening and interviews to determine fit.
- Comprehensive vetting, including a detailed background check, social media audit, and reference checks.
- Tailored matches based on your family’s unique needs and values.
- Placement of live-in nannies, live-out nannies, travel nannies, newborn care specialists, family assistants, and household managers.
What is the typical search time for a Hello Nanny!®?
The placement process typically takes 2 to 8 weeks, though the timeline can vary depending on the complexity of the position and specific family requirements. At Hello Nanny, we take an active and hands-on approach to recruiting, which includes cold calling, sourcing, advertising your position, leveraging referrals, and tapping into our extensive network of experienced candidates.
While we have successfully placed candidates as quickly as 2 weeks, other placements requiring specialized qualifications or unique circumstances may take longer, sometimes even a few months.
Our priority is ensuring a perfect match for your family. By dedicating the time and effort to thoroughly vet candidates and customize the search, we deliver thoughtful and reliable placements. Rest assured, we are committed to finding the best possible professional for your family, no matter how long it takes.
Can I upgrade services if I start with BYOC or DIY?
Yes! Families using BYOC or DIY can upgrade at any time to delegate tasks like sourcing, interviewing, or additional vetting to our professional team. This allows families to customize their level of support as their needs evolve.
What happens if the placement doesn’t work out? Do you offer a replacement policy?
Yes, we have a replacement guarantee with our Concierge Packages to ensure your satisfaction. If the placement doesn’t work out within the agreed-upon timeframe, we will work with you to find a new candidate at no additional cost or a reduced fee, depending on the circumstances and service agreement.
Is our nanny properly screened, how can I tell?
Our background checks are thorough and designed to ensure the safety and security of your family. The process includes:
- National Criminal Database Search: To identify any criminal records or offenses.
- County-Level Criminal Records Search: A deep dive into records from the counties where the candidate has lived.
- Sex Offender Registry Check: To confirm the candidate is not listed on any registries.
- DMV Driving Record Check (if applicable): To ensure a clean driving history.
- Social Security Number Trace: To verify the candidate’s identity and address history.
- Social Media Audit: A review of the candidate’s online presence to ensure professionalism and alignment with your family’s values.
- Reference Checks: To confirm experience, reliability, and work ethic.
- TrustLine Certification: For California placements, verifying candidates meet the state’s highest safety standards.
This comprehensive vetting process provides families with peace of mind.
Where to hire a nanny?
How to hire a nanny?
Hiring a nanny takes a lot of time and energy. Parents attempting the search on their own often end up with a revolving door of unreliable candidates. The sure way to hire a nanny is through an experienced nanny placement agency like Hello Nanny!®.
We interview hundreds of candidates monthly. We continually add to our database of reliable, pre-vetted professional nannies that families rely on in the long term. Because of our expertise in the field, we realize each match is special and work to position career nannies and families for success.
How do you hire a nanny?
At Hello Nanny, we take a proactive and comprehensive approach to finding the perfect nanny for your family. Our process goes beyond simply matching you with candidates from a database. Here’s how we do it:
Active Recruiting:
We actively recruit candidates by cold calling, sourcing, and advertising your position to reach highly qualified professionals who may not be actively searching but are an excellent fit for your family.Leveraging Referrals:
Our extensive network allows us to tap into trusted referrals from past placements, industry professionals, and our existing community of experienced nannies.Targeted Sourcing:
We identify candidates who meet your specific needs, focusing on skills, experience, and personality traits that align with your family’s values and lifestyle.Pre-Vetted Network:
We also utilize our database of thoroughly vetted professionals who have already passed our rigorous screening process.
From start to finish, we handle the heavy lifting—sourcing, vetting, scheduling interviews, and conducting background checks—so you can focus on meeting only the most qualified candidates. Our goal is to ensure a seamless process and find a nanny who will truly become part of your family.Â
How to hire a good nanny?
Hiring a good nanny requires a thoughtful and thorough process to ensure the candidate fits your family’s unique needs and values. At Hello Nanny, we specialize in making this process seamless and stress-free for families. Here’s how to hire a good nanny:
Define Your Needs:
Start by identifying what you’re looking for in a nanny. Consider the schedule, responsibilities, personality traits, and skills that align with your family’s values and lifestyle. This clarity is essential for finding the right match.Work with a Trusted Agency:
Partnering with an experienced agency like Hello Nanny ensures access to a pool of pre-vetted, highly qualified candidates. We take the burden off your shoulders by handling recruiting, sourcing, and vetting.Screen and Vet Candidates:
A good nanny must have the right qualifications, experience, and references. At Hello Nanny, we conduct in-depth interviews, verify references, and perform comprehensive background checks to ensure safety and reliability.Conduct Interviews and Trials:
Meet candidates in person (or virtually) to assess their personality, communication style, and compatibility with your family. A working trial is a great way to observe how the nanny interacts with your children in real-life situations.Prioritize Compatibility:
Beyond qualifications, a good nanny should feel like a natural fit for your family. Look for someone who shares your parenting values, communicates effectively, and connects with your children on a personal level.Provide Clear Expectations:
Once you’ve found the right nanny, set clear expectations regarding duties, schedule, and boundaries. Open communication from the start builds a strong foundation for a successful working relationship.
At Hello Nanny, we guide you through every step of the process, ensuring that you find a nanny who is not only good but great for your family. Our personalized approach guarantees a placement that meets your needs and gives you peace of mind.
How much does it cost to hire a nanny?
The cost of hiring a nanny depends on factors like location, experience, duties, and the number of children. It’s a complex calculation influenced by supply and demand. At Hello Nanny, we’ve revolutionized the industry with our fixed-fee model, eliminating conflicts of interest and providing honest feedback to position your family to secure top talent.
As a nationwide agency, we have a constant pulse on market trends and rates, ensuring your family is well-informed. Nanny compensation varies, and we’ll guide you through understanding current market dynamics to find the best fit for your needs.
Contact us to learn more about hiring a nanny and navigating market rates!
What Should I Consider When Hiring a Nanny, Family Assistant, or Household Staff?
How to Find a Good Nanny, Family Assistant, or Household Manager Near You
Finding the perfect nanny, family assistant, or household manager doesn’t have to be overwhelming. Follow these expert tips:
- Partner with a Nationwide Nanny Agency: Trusted agencies like Hello Nanny!® specialize in recruiting and vetting top-tier candidates, connecting families with the best talent across the U.S.
- Define Your Needs: Clearly outline the responsibilities, schedule, and qualifications you’re looking for to attract the right candidate.
- Leverage Local Knowledge with National Reach: Nationwide agencies combine local market insights with expansive candidate networks to find the perfect match in your area.
- Ensure Thorough Vetting: A reputable agency handles background checks, references, and personality assessments to ensure safety and compatibility.
- Prioritize Compatibility: Beyond skills, the right hire should align with your family’s values, culture, and long-term vision.
Hello Nanny!® simplifies the process, saving you time and effort while ensuring you find the best fit for your family
What does a nanny placement agency do?
At Hello Nanny!®, we take the time to understand your family’s unique needs and preferences to match you with the ideal candidate. With access to an exclusive network of over 2,000 pre-vetted nannies and family assistants, we also recruit beyond our network—leveraging referrals from trusted professionals to find top talent.
Our expert team handles sourcing, vetting, and matching, ensuring you receive the best candidates. With proven tools, resources, and personalized support, we’ve helped hundreds of families find reliable household professionals.
Nannies
How can I expect to benefit from working with your agency?
At Hello Nanny!®, we are committed to supporting nannies and family assistants by upholding the highest industry standards:
- Legal Pay & W-2 Employment: We ensure families provide proper legal pay and employment status.
- Competitive Market Rates: You’ll receive compensation that reflects your skills and experience.
- Guaranteed Hours: Enjoy stability with clearly defined, guaranteed working hours.
- Clear Work Agreements: Families commit to transparent and detailed agreements to set expectations.
- Family Education: We educate families on industry standards, so you don’t have to.
With Hello Nanny!®, you can focus on your career while we handle the rest.
Does joining the Hello, Nanny!® network cost anything?
 No, our services are completely free for nannies and household professionals. We are committed to supporting your career and connecting you with families that align with your goals.
Who pays me?
The family does. While we don’t manage payroll directly, we provide resources and referrals to trusted payroll service providers who specialize in household employment. We also offer guides to help families navigate tax compliance and legal obligations so that candidates can have peace of mind for on time payments.Â
What are the requirements to become a Hello, Nanny!®?
To join our network of professional nannies, candidates must meet the following qualifications:
- Legal Status: Must be a U.S. citizen or have valid visa documentation.
- Childcare Experience: Minimum of 3 years of recent childcare experience, with at least 1 year as a professional nanny in a private home.
- Education: High school diploma required (college degree preferred).
- Non-Smoker: Candidates must be non-smokers.
- References: Provide impeccable references from all employers within the past 3-5 years.
- Background Check: Must pass an extensive background check.
- Driving Record: Maintain a clean driving record.
- Certifications: Must be CPR and First Aid certified.
- Vaccinations: Up-to-date TB and Tdap vaccinations required.
- Driving Requirements: Must have a valid driver’s license, a reliable vehicle, and insurance for roles requiring driving.
- Commitment: Willing to commit to a minimum of 1 year for full-time, long-term positions.
- California Nannies: Must obtain Trustline certification upon hire.
If you meet these qualifications, we’d love to help you find your perfect placement!
