Client Terms and Conditions
Client Services | Updated August 2026
These Terms and Conditions (“Terms”) govern all services provided by Hello Nanny! LLC (“Hello Nanny,” “the Agency,” “we,” “us”), a Texas limited liability company, to any individual or household (“Client,” “you”) who purchases, engages, or uses any Hello Nanny service, including Job Ad, Concierge Placement, and BYOC (Bring Your Own Candidate) services. By purchasing any service, checking the acceptance box at checkout, signing a Client Agreement, or otherwise engaging the Agency, the Client acknowledges that they have read, understood, and agree to be bound by these Terms in their entirety.
1. Confidentiality, NDA Carve-Out, and Non-Circumvention
1.1 Non-Disclosure of Agency Information
The Client acknowledges that all information, resources, conversations, and details related to Hello Nanny and its candidates are confidential. This includes, but is not limited to, caregiver identities, candidate profiles and vetting materials, discussions regarding placements, pricing, and proprietary information provided by Hello Nanny.
1.2 Agency Carve-Out from Client NDAs
If the Client requires a Candidate to sign a Non-Disclosure Agreement, confidentiality agreement, or any similar instrument, the Agency is expressly excluded from, and shall never be deemed a party restricted by, any such agreement. No NDA or confidentiality obligation imposed by the Client on a Candidate shall prohibit, restrict, or penalize the Candidate from disclosing to the Agency any information relevant to the Client’s conduct as it relates to: (a) industry standards; (b) Agency policies and standards; (c) the terms of the Client’s engagement with the Agency; or (d) the Candidate’s terms and conditions of employment, including compensation, hours, payroll practices, and workplace treatment.
Candidates are affirmatively authorized to disclose such information to the Agency at any time, and any NDA provision purporting to restrict such disclosure is void as between the Candidate and the Agency. Any communication between a Candidate and the Agency regarding compliance with legal requirements, industry standards, or Agency policies shall not constitute a breach of any Client-imposed confidentiality obligation.
1.3 Non-Referral of Candidates
The Client agrees not to refer or recommend any caregiver candidates provided by Hello Nanny to third parties (e.g., friends, family, employers) without the express written consent of Hello Nanny.
1.4 Non-Circumvention
The Client shall not, directly or indirectly, circumvent the Agency to avoid payment of any fee. This includes, without limitation: hiring or engaging any Candidate introduced by the Agency without paying the applicable fee; engaging a Candidate through a third party, family member, friend, or associated household; delaying a hire in an attempt to wait out the Agency’s involvement; or engaging a Candidate for a different role than the one for which they were introduced. Any hire or engagement of an Agency-introduced Candidate within twenty-four (24) months of introduction is subject to the Agency’s full placement fee.
1.5 Liability for Breach
If the Client violates this Section, the Client shall pay a penalty in the form of an additional placement fee of $9,650, in addition to any damages incurred by Hello Nanny.
1.6 Acknowledgment
The Client acknowledges this Section as a binding confidentiality and non-circumvention obligation.
2. Client Commitment to Industry Standards
As a condition of receiving any Agency service — including Job Ad services — the Client agrees to uphold the following household employment industry standards with respect to any Candidate hired through or in connection with the Agency:
- Legal W-2 payroll. The Candidate shall be employed and paid as a W-2 household employee, with all required federal, state, and local tax withholding, filings, and reporting. Cash, off-the-books, or 1099 misclassification arrangements are prohibited.
- Guaranteed hours. The Client shall guarantee the Candidate’s agreed-upon weekly hours. If the Client does not need the Candidate for scheduled hours, the Candidate is still paid for those hours.
- No banking of hours. Unused guaranteed hours may not be carried forward, offset, or “banked” against future hours. Hours not used by the Client are forfeited by the Client, not owed by the Candidate.
- Timely payroll. Payroll shall be run accurately and on time, on the agreed pay schedule, without exception.
- Observation of overtime laws. The Client shall observe and comply with all applicable overtime laws — federal, state, county, and local — including the Fair Labor Standards Act. Hours worked in excess of applicable thresholds shall be compensated at the legally required overtime rate. Room and board may not be used to offset wages, and no agreement with the Candidate may waive overtime rights.
- Written work agreement. The Client shall execute and honor a written work agreement with the Candidate covering compensation, schedule, duties, and benefits, and shall not violate its terms.
- Paid time off and observation of sick time laws. The Client shall provide paid time off consistent with industry standards (one week for part-time roles; two weeks for full-time roles) and shall observe and comply with all applicable paid sick leave laws at the federal, state, county, and municipal level, including accrual, usage, carryover, and notice requirements in the Client’s jurisdiction.
- Mileage reimbursement at the federal rate. Miles driven on the job in the Candidate’s own vehicle shall be reimbursed at no less than the current IRS federal standard mileage reimbursement rate in effect at the time the miles are driven.
- Lawful and respectful workplace. The Client and all household members shall maintain a workplace free of harassment, abuse, discrimination, retaliation, and unsafe conditions.
- Knowledge of and compliance with local ordinances. The Client is solely responsible for knowing and adhering to the employment laws and ordinances applicable in their own jurisdiction — federal, state, county, and city/local — including domestic worker bills of rights, minimum wage ordinances, overtime rules, paid sick leave ordinances, scheduling laws, and any other local requirements that may exceed federal standards. Ignorance of an applicable ordinance does not excuse non-compliance and does not preserve the Replacement Guarantee.
The Client’s adherence to these standards is a material condition of these Terms. Violation of any standard above is a material breach and voids the Replacement Guarantee described in Section 4.
3. Fees and Payment
3.1 Payment Authorization
The Client agrees to keep a valid payment method on file. By hiring a Candidate, the Client authorizes Hello Nanny to charge the payment method on file for the applicable fee if payment is not otherwise received by the Candidate’s start date.
3.2 Fees Earned and Non-Refundable
All fees are non-refundable and earned in full when due. Placement fees are due immediately upon the Candidate’s acceptance of the Client’s offer and must be paid in full before the Candidate’s start date. If the Client’s payment cannot be processed, the Client is prohibited from employing the Candidate until payment issues are resolved; proceeding in violation of this clause authorizes Hello Nanny to backcharge the Client for the total placement fee plus applicable penalties.
3.3 Late Payment and Collection
Payments not received within five (5) days of the due date will incur interest at a rate of 10% per month for the first 30 days and an additional 10% for each subsequent 30-day period. Payments overdue by 90 days may be sent to a third-party collection agency. The Client is responsible for all applicable fees, interest, attorney’s fees, and collection costs, and shall reimburse Hello Nanny for any charges resulting from returned or refused payments.
3.4 Chargebacks
Fees charged in accordance with these Terms are earned when charged. Initiating a credit card chargeback, payment dispute, or reversal for fees properly charged under these Terms constitutes a material breach. In the event of an improper chargeback, the Client remains liable for the full disputed amount plus all chargeback fees, processing penalties, and costs of collection (including attorney’s fees), and the Agency may immediately suspend all services, searches, and guarantees until the amount is restored. The Client agrees to first contact the Agency to resolve any billing dispute in good faith before initiating a dispute with their card issuer.