When you want it
done for you.

A dedicated recruiter takes the entire hire — from first conversation to first day. Sourcing, screening, interviews, references, agreements, onboarding. The complete service, by request only.

The complete hire
— every step.

Concierge isn’t a service tier with extras. It’s the whole thing, done by people who do this for a living, while you keep doing yours.

A dedicated recruiter

One person who knows your family, your schedule, your priorities, and what you've already tried. Not a queue. Not a chatbot. A real recruiter from start to finish.

Unlimited candidate sourcing

Access to our nationwide network plus active recruitment for your role. We pull from the right pool for your situation, not whoever happens to be looking that week.

Full vetting & screening

Premium background checks. Multiple reference calls per finalist. Recruiter-conducted interviews. Working trials coordinated and observed. We document everything.

Work agreement, drafted

A real working agreement covering schedule, pay, time off, holidays, overtime, scope, and anything specific to your household. Reviewed and ready to sign before day one.

Onboarding support

Payroll setup. W-2 guidance. First-week check-ins. The conversation you don't want to have at week three when something feels off — we have it for you, or with you.

Replacement guarantee

120 days for live-out placements. A full year for live-in and nanny share placements. If it doesn't work out, we recruit again. No second invoice.

Hear from our nannies & families!

You’d choose Concierge if any of these are true:

Concierge isn’t for every family. But those who have used our service say it’s one of the best investments they’ve ever made.

Between your house, work and childcare responsibilities, you feel stretched thin and just don’t have time to run an entire hiring process.
You've hired a nanny before and it didn't work out. You're not doing that again.
You’ve never hired a nanny before and have no clue where to start. You’d like to rely on the experts to run the process for you.
Your role is complex — multiple kids, special schedules, travel, multiple homes, specific needs.
You want a guarantee. If the placement doesn't stick, you don't pay twice.
You’re willing to invest because you want it done once, and done well.

How it Works

From first call to
first day.

You Inquire

Submit the form below or call us. We respond within one business day to schedule a consultation — typically 45 minutes — to understand your family, your role, and what's worked or not worked before.

We Scope and Contract

After the consultation, we send a detailed proposal with timing, pricing, and scope. Once you sign, your dedicated recruiter is assigned within 24 hours and sourcing begins.

We source and screen.

Your recruiter pulls from our network, runs targeted outreach, and pre-screens every candidate. You only see the ones we'd hire ourselves. Typical timeline from contract to first introductions: 1–2 weeks.

You meet finalists.

We coordinate interviews, working trials, and reference calls. We're with you in every step — joining the calls if you want us, or stepping back if you don't. You decide who to hire.

We onboard

Work agreement drafted. Background check finalized. Payroll setup walked through. First-week check-ins. We don't hand you the keys and disappear — we make sure the placement starts well.

The process was hands-on, extremely thorough, and refreshingly direct. As first-time household employers, we truly appreciated how clearly the team walked us through what to look for, what questions to ask, and how to think through the hiring process with confidence.

Arielle H.

We had an excellent experience working with Hello Nanny!. From the very beginning, they were incredibly thorough with background checks and truly took the time to understand the specific qualities and priorities we were looking for in a nanny.

Aisha

Our recent experience with Hello Nanny! was by far the best we’ve had and we have worked with several well-regarded agencies in past nanny transitions.

Lauren T.

I had great peace of mind knowing I had experienced people helping me vet potential candidates and Hello Nanny! helped me hire a nanny who has been a great fit!

Cheryl M.

We have worked with other agencies in the past and we found Hello Nanny!’s process for onboarding, clarity in pricing, qualification of candidates, timeliness of communication, and support in the hiring process to be superior to others.

C. Sei

Their dedication to matching families with the perfect nanny ensures a great experience for all involved. They’re known for their professional and supportive environment, making the process of finding or being a nanny smooth and enjoyable.

Risa O.

Tell us about
your family. We’ll be in touch.

Concierge starts with a real conversation — not a form auto- generating a quote. Submit a few details below and a senior recruiter will reach out within one business day to schedule your consultation.

Response time

Consultation

Time to first candidate

Premium service

Within 1 business day

15 min call with our intake coordinator

1–2 weeks from contract

Starting From $9,650

Concierge inquiry

COMMON QUESTIONS

What families ask us most

What is Concierge?

Concierge is our premium service where you enjoy the benefits of a dedicated recruiter who handles everything for you during the hiring process. From sourcing and screening candidates to interviews, reference checks, background checks, work agreement, and onboarding, this is our premium end-to-end hiring package. We handle all the heavy lifting, and you simply come in to provide guidance and make the final decisions.

How much does Concierge cost?

Pricing is scoped after your consultation based on the complexity of your role, timeline, and household needs. There are no hidden fees, and if the placement doesn’t work out within the guarantee window, we recruit again at no additional charge.

Why would I choose Concierge over your other services?

Families who choose our other services like Bring Your Own Candidate (BYOC) and Post a Job typically have the time, experience, and bandwidth to be involved in the process and want expert support along the way. Families who choose Concierge typically don’t—whether because their schedule won’t allow it, their role is complex, or they’ve been through a placement that didn’t work out and aren’t willing to risk it again. If you’re weighing the two, Concierge is our premium service, allowing you to completely hand off the hiring process to our expert team.

How long does the process take?

Total timeline from initial consultation to placement varies based on role complexity, but your recruiter will give you a realistic timeline during the scoping call.

How involved do I need to be in the process?

As a Concierge family, your dedicated recruiter will totally drive every step of the process and pull you in only when necessary. This means your recruiter will handle everything from sourcing candidates, vetting them, interviews, background checks, and more. If you prefer to be more involved, your recruiter can join you on interviews, working trials, and conduct reference calls alongside you, offering their expertise and guidance. Our Concierge process is designed to flex around your availability and preferences. With that said, Concierge is our premium service, allowing our families to rely on their dedicated recruiter during the majority of the hiring process.

What type of roles does Concierge place?

We place any nanny or household position our Concierge clients request, including (but not limited to), full-time nannies, part-time nannies, travel nannies, ROTA nannies, family assistants, household managers, newborn care specialists (NCS), home school nannies, and more.